How do I return a skincare product?

Hi Dr. Irwin, I always admire you and follow your product recommendations. I recently bought the Skin Medica TNS Essential Serum and a dermal repair cream n cleanser. My skin becomes very dry to the point that the skin pulls and itch after 2/3 of product used. I have to stop it and replaced with other products. Luckily it was recovered. My dermatologist said I should return the product and request a refund. Please let me know how do I do that? Regards, Jackie

Thank you for reading!  So good first point which is that anyone can have a problem develop (allergy or irritation) from a skincare product, even if you’ve used it before and been fine.  If a product stings, itches, burns or is causing dryness or other problems, stop using it!   So what then?  I agree that the best thing is to return it.

I have to admit though that I was a little puzzled at first by the “how” in your question.  Almost all reputable websites, department stores, doctors, drugstores, etc. will take a product back, if you have had a bad reaction to it.   The best thing to do it to take it or send it to the place where you bought it, explain and ask for a refund (or credit). 

Dr. I

Dr. Brandith Irwin, MD

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Hi, I’m Dr. Irwin. I believe that consumers deserve a medically trained and unbiased skin care advocate.

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One of the best investments in your skin is your daily skincare. Why? Because you can prevent many problems with blotchy skin color, lack of glow, texture, some types of acne, and fine lines with good skincare products. You can also correct some of these problems with effective skincare products. Great skincare is often more expensive because quality ingredients are expensive. Some companies spend on research/development which benefits all of us and adds to the cost. Are they worth it? In general - yes! I have handpicked some of what I consider to be the best skin care products, and offer them for sale on SkinTour's shop. This is based on my team and I's testing and research at our clinic. Many of the products are in my own regimen. What could be better than using skin care products a dermatologist uses?!